What we built, and what it fixed.

For an international enterprise support organisation

Case routing engine

≈35% faster response to new work — PLACEHOLDER, update me

Problems it solved

• Work was picked up by whoever was fastest, so the same people drowned
• Specialist jobs landed with people who couldn't handle them
• Nobody could see how work was actually distributed across the team

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For an enterprise support organisation

Knowledge assistant

≈70% fewer repeat questions — PLACEHOLDER, update me

Problems it solved

• The same problems were solved again from scratch, every time
• Fixes lived in people's heads and old email threads
• Senior staff were interrupted all day for things already answered before

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Construction & fit-out · run remotely from another country

SiteControl

Same-day visibility instead of a 3-day delay — PLACEHOLDER, update me

Problems it solved

• Attendance sat in a register at the site and reached the owner 3 days late
• Invoices were typed fresh every time, tax worked out on a phone calculator
• Visa and labour card expiries were discovered only when an inspector asked

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Snooker & pool venues · subscription product

Parlour manager

≈20% more billed hours captured — PLACEHOLDER, update me

Problems it solved

• Table time was tracked by memory, so billing became an argument
• The day's collection was whatever the cash drawer said at closing
• No record of who played, how long, or how often they came back

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Packaging manufacturer supplying automotive customers

Plant & lead desk

Zero enquiries lost to a full inbox — PLACEHOLDER, update me

Problems it solved

• Stock was whatever someone reported after walking to the godown
• Website enquiries sat unread for weeks in a shared inbox
• Supply commitments were made without knowing real material levels

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Salons & studios

Salon desk

≈5 hrs/week saved on payout calculations — PLACEHOLDER, update me

Problems it solved

• Stylists argued about who performed which service
• Commission was settled from memory on payout day
• The owner had no idea of the day's earnings until counting cash

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Built for ourselves — and deployed for clients

This website's assistant

≈60% of questions answered with no human — PLACEHOLDER, update me

Problems it solved

• The same questions came in every day and ate the morning
• Enquiries arriving after hours got no reply until the next day
• No record of what customers were actually asking about most

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Service businesses taking booking calls

Voice agent

Zero missed calls after closing time — PLACEHOLDER, update me

Problems it solved

• Half the calls asked for opening hours and location
• Calls after closing went to voicemail and were never returned
• No written record of what a caller actually wanted

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Built for several clients, same shape each time

Enquiry intake workflow

0 human touches on the happy path — PLACEHOLDER, update me

Problems it solved

• Enquiries came from three channels and sat in three different places
• Nobody owned a lead, so follow-up depended on who remembered
• Leads went cold with no alert to anyone

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Events company · brand identity and website

Ishwana Events

≈2x enquiry-to-booking rate — PLACEHOLDER, update me

Problems it solved

• A new events business with no way for customers to find them
• Twelve service formats with nothing explaining the difference
• Enquiries arriving into a personal inbox with no tracking

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Registered dietitian launching a private practice · US

Nutrition practice site

Fully booked in the first month — PLACEHOLDER, update me

Problems it solved

• Going solo with no web presence at all
• Booking handled entirely through back-and-forth email
• No clear way for patients to check insurance coverage first

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Personal care brand · e-commerce

iKare storefront

≈15% lower cost per order vs marketplace fees — PLACEHOLDER, update me

Problems it solved

• Selling only through marketplaces, paying their commission
• No direct relationship or contact details for repeat customers
• Order and seller management spread across spreadsheets

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Corrugated packaging manufacturer · automotive supply

Packaging manufacturer site

≈3x qualified enquiries per month — PLACEHOLDER, update me

Problems it solved

• Buyers couldn't tell what the plant could actually produce
• Losing enquiries to competitors with clearer websites
• Quote requests landing somewhere nobody checked daily

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Multi-room yoga & wellness studio

Yoga studio desk

≈8 hrs/week saved across 3 rooms — PLACEHOLDER, update me

Problems it solved

• Bookings were split across a sign-in sheet, Excel and a WhatsApp group
• Nobody could say which room was full without walking over to check
• Instructor payouts were calculated by hand at month end

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